How much travel do you have before hitting the bump stops? Also need to know if they are hard or progressive.
Looks like you're pretty low, so you may just be whacking into the bump stops on every bump, which would feel like the suspension is made out of bricks. Gotta make a choice - low or comfortable. Pretty hard to get both.
That said, turning the valve all the way to, uh, "soft" or "comfort" or whatever they call it should result in a bouncy ride because the valving is too open to control the spring. Start clicking the other way until you get a happier ride.